Privacy Policy

Privacy Policy

This Privacy Policy governs www.kindquesttravel.com, operated by Kind Quest Travel (KQT). It sets out how we collect, use, store, and protect the personal information of users who choose to access our website and services. By using our website, you agree to the practices described in this policy. We encourage you to read it carefully.

Information We Collect

When you visit our website or make a booking, we may collect the following types of personal information:

Personal Details
Full name, date of birth, nationality, and passport/ID information required for booking and travel documentation.

Contact Information
Email address, phone number, and postal address used to communicate with you about your trip and account.

Payment Information

Billing details submitted during the booking process. Card data is processed securely by our payment partners and not stored on our servers.

Usage & Technical Data

IP address, browser type, device information, pages visited, and referring URLs — collected automatically when you browse our site.

We collect only the information that is necessary to provide you with our travel services and to improve your experience on our website.

Use of Cookies

Our website uses cookies to enhance your browsing experience and to understand how visitors use the site. On your first visit, you will be presented with the option to allow or disallow cookies in accordance with current legislation.

Cookies are small text files saved to your device that allow our servers to recognise you and personalise your experience. We use the following types of cookies:

Strictly Necessary Cookies— Essential for the website to function. These cannot be disabled and do not store any personally identifiable information.

Performance Cookies (Analytics)— We use Google Analytics to understand how visitors interact with our site. These cookies track usage patterns but do not collect personal information. See Google’s privacy policy atgoogle.com/privacy.htmlfor more details.

Functional Cookies— These remember your preferences (language, region, currency) to give you a smoother experience on return visits.

Targeting / Advertising Cookies— Used by our advertising partners to display relevant ads. These cookies may expire after 30 days and do not store personal information.

If you wish to block cookies, you can do so through your browser’s security settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

How We Use Your Information

Kind Quest Travel uses the personal information you provide for the following purposes:

  • Processing and confirming your travel bookings and itineraries
  • Communicating with you about your trip — including confirmations, updates, and travel advisories
  • Providing customer support and responding to your enquiries
  • Processing payments and issuing receipts or invoices
  • Sending relevant newsletters, offers, or travel inspiration (only where you have opted in)
  • Improving our website, services, and overall user experience
  • Complying with legal obligations and regulatory requirements
  • Preventing fraud and protecting the security of our platform

We will not use your information for any purpose not stated here without first seeking your consent.

Sharing Your Information

KQT does not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

  • Service Partners— Hotels, transportation providers, local guides, and activity operators who need your details to fulfil your booking.
  • Payment Processors— Secure, compliant third-party payment gateways that process transactions on our behalf.
  • Technology Providers— Website hosting, analytics, and CRM platforms that process data strictly on our instructions.
  • Legal Authorities— When required by law, court order, or government regulation to disclose information.
  • Business Transfers— In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

Our Commitment: All third-party service providers we work with are contractually required to treat your data with the same level of care and confidentiality that KQT maintains. They may only use your data for the specific purpose for which it was shared.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Specifically:

  • Booking and transaction records are retained for up to 7 yearsfor accounting and legal compliance purposes.
  • Marketing preferences and contact data are retained until you withdraw your consent or unsubscribe.
  • Analytics and technical data collected via cookies is typically retained forup to 26 monthsin line with Google Analytics standards.
  • Support and communications data is retained for up to 2 years after your last interaction with us.

Once your data is no longer required, it is securely deleted or anonymised so that it can no longer identify you.

Your Rights

Right to Access: Request a copy of the personal data we hold about you.

Right to Rectification: Ask us to correct any inaccurate or incomplete information.

Right to Deletion: Request that we delete your personal data where it is no longer necessary.

Right to Restriction: Ask us to limit how we use your data in certain circumstances.

Right to Portability: Receive your data in a structured, machine-readable format.

Right to Object: Object to our processing of your data for marketing or profiling purposes.

Withdraw Consent

Withdraw any consent :You have previously given at any time, free of charge.

Right to Complain: Lodge a complaint with the relevant data protection authority in your jurisdiction.

To exercise any of these rights, please contact us at help@kindquesttravel.com. We will respond to your request within a reasonable timeframe.

Security of Your Data

Kind Quest Travel takes the security of your personal information seriously. We have implemented appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse, alteration, or destruction.

These measures include secure HTTPS encryption, restricted access controls for staff, regular security audits, and use of reputable, compliant third-party infrastructure for payments and data storage.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security. In the unlikely event of a data breach that affects your rights, we will notify you as required by applicable law.

External Links

Our website may contain links to third-party websites, blogs, destination guides, or travel resources for your convenience and information. While we aim to link only to reputable and relevant sources, KQT does not control the content or privacy practices of external websites.

We cannot be held responsible for the privacy policies, data handling practices, or content of any websites we link to. We encourage you to review the privacy policy of every website you visit. Clicking any external link is entirely at your own risk.

Social Media Platforms

Kind Quest Travel maintains a presence on social media platforms including Instagram, Facebook, and others. Any communication, interaction, or information you share with us through these platforms is subject to the respective platform’s own privacy policy and terms of service.

We will never ask for sensitive personal or financial information through social media. If you wish to share any sensitive details, please contact us directly via email or phone.

Our website may also include social sharing buttons. Please be aware that using these buttons may result in data being sent to and tracked by the relevant social media platform, even if you are not logged in. Use these features at your own discretion.

Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal data without your consent, please contact us immediately at help@kindquesttravel.com and we will take prompt steps to delete that information.

Email & Newsletter Communications

If you subscribe to our newsletter or opt in to marketing communications during booking, we will occasionally send you travel inspiration, destination guides, special offers, and company updates.

You can unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link at the bottom of any email we send, or by contacting us directly. Please note that transactional emails related to your bookings (confirmations, itineraries, travel alerts) will continue to be sent regardless of your marketing preferences, as these are essential to your service.

Changes to This Privacy Policy

Kind Quest Travel reserves the right to update or revise this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. Where material changes are made, we will make reasonable efforts to notify users — for example, by posting a notice on our homepage or sending an email to registered users.

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please reach out to us:

Website: kindquesttravel.com
Email: help@kindquesttravel.com

We are committed to resolving any privacy concerns promptly and transparently. We will respond to all privacy-related requests within 30 business days.